HomeGoods

Kathy E.

Such a clean store with the kindest and most friendly staff! Very affordable prices. Love the dog and cats toys! These dog beds are so cute. The astronaut is totally cute. Belle, Katie, and Emily were all so helpful.

HONEY

이 홈굿즈는 다른곳에 비해 큰곳인데요 물건이 너무 많고 정리가 안된것이 흠입니다.계산하려고 서있는 곳도 너무 좁고 도움을 주는 일하는 사람들도 뭐가 그렇게 바쁜지 샤핑 하려고 들어가서 처음으로 하실일은 진열대에 있는 빨간색의 세일상품 입니다.필요한 물건도 세일을 할수 있으니까요.그리고 이곳이 아웃렛이기 때문에 상품의 이상이 있나 자세히 들여다 보고 사셔야 집에 와서 다시 바꾸러 갈 필요가 없읍니다.또 한가지 같은 물건도 다른 가격표가 붙어 있을수 있으니까 잘 보셔야 합니다.제발 물건 정리 좀 해 놓았으면 좋겠읍니다.그래도 자주 찾는 가계입니다.

Shannon S.

Bob M.

I recently visited this location with my two kids looking for a new desk lamp. I was impressed with the selection of lamps that they had and ended up getting a new office chair as well. The store was very clean and organized and all the associates were very friendly.

Gloria H.

Love this store. The bathroom is always clean. The staff is always super helpful and kind. I love the displays...so very colorful. My favorite associate is Kathy. She always goes above and beyond to help me.

Hamza D.

I had an amazing shopping experience at HomeGoods, thanks to Ajla! She was incredibly helpful, friendly, and went above and beyond to assist me in finding exactly what I needed. Her knowledge of the store and keen eye for decor made my visit so much easier and more enjoyable. It’s rare to find someone who is not only professional but also genuinely passionate about customer service. Thank you, Ajla, for making my day! I’ll definitely be returning to this location because of her outstanding service. Highly recommend!

Joel R.

I am extremely disappointed with the treatment my best friend and I experienced at the HomeGoods on 28th St in Grand Rapids. Last week, while shopping, my friend politely asked an associate if she could hold an item (a desktop) for him while he checked another nearby store to compare options. The associate rudely replied, “No, we don’t hold items.” While the policy is understandable, the manner in which she delivered the message was unnecessarily disrespectful and lacked professionalism. Despite her attitude, we chose to leave the store without making a big deal about it. After finding that the item he wanted was sold out at the other store, my friend returned to purchase the desktop at this location. He then asked another staff member if, in case the item did not fit in his car, the store could hold it until he could come back to pick it up the next day. This time, the staff member kindly agreed. However, as we were taking the desktop out to the car, the same manager, in an extremely inappropriate manner, came out and told us, “YOU cannot take items out of the store,” even though my friend had already paid for it. To make matters worse, she sent another staff member to the parking lot to demand proof of purchase by asking for the receipt. This behavior was unacceptable and felt demeaning. We strongly believe that we were treated this way due to discriminatory bias because we are, look, and speak Spanish/Latino. This experience left us feeling targeted and unwelcome. Discrimination like this should not happen in a place of business—or anywhere. I hope HomeGoods takes this seriously and ensures proper training for their staff to prevent such unacceptable behavior in the future.

adrian

Their customer service sucks is out the window the register person takes way too long making conversations with each guest. Specially if they are understaff they should prioritize a bit more