Dunkin'

Omg. First time here. Went through drive through and couldn't understand anything they said. I don't think they understood us either. They kept asking something. Not sure if our order was correct 🤔 my latte tasted like a bitter hot drip coffee. Do they use milk?

I’ve always been a fan of Dunkin’ Donuts, but today I experienced the best customer service I’ve ever received at any fast food restaurant. One of the kindest employees I’ve ever met, who knows I’m a regular, saw me sitting in my car and took the initiative to offer to make my coffee and bring it out to me. I was truly humbled by the gesture. I can’t recall a time when a fast food place has ever gone out of their way like that—certainly not even when I used to visit McDonald’s regularly. If I had called McDonald’s with a broken leg, they’d likely laugh at the idea of bringing my order outside! Dunkin’ Donuts in Cumberland has completely won me over. The staff here are incredible, and I’ll never go anywhere else for my coffee.

They tried to kill my boyfriend!! I ordered 10 munchkins and specifically requested no blueberry ones as my boyfriend is allergic. When we recieved the munchkins, there were in fact blueberry munchkins. I asked for new ones because he's allergic and the worked proceeded to shove his hand in the bag, no glove, pull out the blueberry munchkins and try to replace them.

Zero stars! We went and asked for a signature latte they gave us the wrong one so we told them then the guy said that’s not what we asked for! And wanted more money. Absolutely, rude and you can’t understand them do not waste your time and the coffee tasted like a gas station coffee!

Plenty of Staff! They made our coffee’s perfectly! We travel a lot and most Dunkin don’t!!!! We were both Happy!

READ The workers were extremely nice and polite but the manager was off and she was swearing in shop, I honestly didn't like her attitude but only giving 5 stars for the workers. I hope that she is not the actual manager.

Went to this location this morning shortly after they opened. Cold foam cold brew was not at all as expected. Tasted and looked like a weak and milky iced coffee. Also tasted and looked like it was topped with a small amount of whipped cream instead of cold foam. Tried to drink it, but ended up dumping it. Also, couldn't order via the app. Not sure if they just don't have mobile ordering setup yet, but the app was showing that the store was closed despite it being past the opening time of 5am (still showing closed at ~6am).

Ordered from the app and they didn't have the donuts I wanted, charge the whole thing to my card instead of splitting the payment between my card and a gift card and wouldn't refund and redo the transaction. Poor customer service on top of a language barrier. Won't be back. Never been to the one in Frostburg but it has to be better than this one, my suggestion is to drive the extra distance if you really want dunkin.