Rixstine Recognition

The first time I ordered from Rixstine’s, I had a great experience. Unfortunately, my second experience was very disappointing, especially in terms of customer service. I made a simple request to repeat a previous order with only a small adjustment, but my instructions were not followed. The final product did not match my original order at all. Additionally, I had to ask multiple times for the payment link and didn’t receive it until nine days later. What should have been a quick and straightforward process ended up taking nearly two weeks — and the order was still incorrect. No effort was made to correct the mistake or offer a discount for the inconvenience. I’m disappointed with how this was handled. I will be taking my business elsewhere.

We were so lucky to work with Rixstine Recognition on a project that needed a quick turnaround for our end of year Google Cloud "Jammie" awards. Laura and Ashtyn were so quick with their communications and were able to provide us recommendations, and quotes for this project to make sure it was doable within our time and budget constraints. All the pieces were packed impeccably, and recipients were so excited to get them in hand. Thanks so much for working with us and you'll be our first call come award time next year!

Ashtyn and the team at Rixstine are awesome to work with! We teamed up with them to get some trophies for a charity event and they were so helpful, providing fantastic custom service with quick turn around time! Thanks Rixstine team!

Brother passed and needed his urn engraved but was too expensive so went with a dog tag I believe her name was Gretchen she helped me pick out which color would work best. I put a rush on it and it turned out perfectly. Thank you!

They did our legion post and they work they did was fantastic.Had them make plaques to honor one of our members and they did the job beautifully and was done on time with not much notice.

Rixstine nailed it with a custom plaque we had made for our good friend and Shop Manager Andrew. I couldn't post a review til we presented it to him. The ordering/proofing process was really smooth -- and quick too. We had less than two weeks to get this turned around and everything worked out perfectly. Communication was excellent between Summit and Matt O. Honestly, we just gave them an example of what we wanted and let the graphics department run with it. I know its really easy to order things online, but to get the full experience and see and be able to handle all the items Rixstine can customize for you, its good to just stop by the shop and see it for yourself. Nice job, y'all. You guys helped us celebrate a great friend and cornerstone of our company with something meaningful and beautiful. That means a lot. Also, Rixstine makes custom WWF style wrestling belts, which I will be purchasing at some point because its ridiculous and perfect at the same time. Cheers

We needed a name plate engraved for a bench in memory of our Dad and had a quick turnaround time to get it done. Rixstine came through with flying colors in workmanship and timeframe. Thanks so very much.

Gai was very helpful. Lotta my needs could be filled hear.