Copyworks

If Copyworks ever wonders why they’re going to be out of business soon it might be due to the following: 1. Poor print quality 2. Customer service (which includes making sure print quality is exceptional) 3. Not supplying mailing materials 4. Not doing the requested job (cutting down the paper to 8X10, as requested) Good luck!

Disappointed in their customer service and their charges for things. I submitted an online order and specifically said that I would cut it myself. When I paid my bill, I noticed there was a six dollar charge for cutting the paper. When I showed them the email and that I should not have been charged for it, the lady just said to me “Looks like someone can’t read”. No offer for a refund. This isn’t the first time we have been charged for random things or have been dissatisfied with our prints. I will be taking business elsewhere from now on.

I loved working with copyworks for my last two projects. They were fast, efficient, and very responsive. Kaci, the graphics designer was easy to work with and made me some beautiful posters. And when I called about getting some business cards made them had them done within 2 hours. I really appreciate the word they did for my business

Kacie is awesome very. Professional does my Holiday inn shuttle cards never a problem when she is there

This is my go to shop, they are so kind, my orders are always done fast without errors and the lady that works there knows my sight problem and she enlarges for me where needed. Staff has NEVER been cranky to me, ever. I recommend them to everyone. Jo

It seems there is zero communication among employees, designers, and management. When I called, employee David stated there would be no problem delivering the product in the time I requested. When the designer reached out in response to my art requests, she made it sound like I was asking for a quick turn around. Then, they couldn't even fulfill my full order due to mechanical malfunction with their printer. While they did offer up a subpar "solution" to get me my order, they charged me royally for something I'll need to throw away after it's 20 minutes of use. I do several jobs through them a year but I'll be taking my business elsewhere. Customer service/customer care seems to be low on their priority list. Please consider another local print shop for your needs because even with clear communication, my needs where no where near met.

I came in to have an item faxed and then attempted to pay with my bank card. I was told there's a minimum purchase price that is greater than the cost of faxing the document. I told him that's okay, he can just charge me that much. The man said no, I have to purchase something that meets the minimum purchase value of using a card. The person waiting behind me became frustrated and slapped down enough change to cover the service with cash. -------- I used photo editing software to edit a very precise adhesive label. It ended up coming out quite pixelated. I asked the staff about this and the staff said that the file itself must be pixelated. Okay so, again, I was using photo editing software with high definition images and measured out exact dimensions. So what I'm figuring is, their machines are only going to print so well and if you want something really high definition it would probably be better to purchase a laser printer or something. With that said the staff were friendly and courteous

Had my wedding programs printed at Copyworks in Dubuque. The first & second batches I picked up were smudged and not satisfactory. The third time the programs were not cut well and the wrong PDF was used. Copyworks printed my programs four different times for me and the final product was perfect! They only charged me for one batch. Janet was extremely helpful via email and timely in her response. Thank you Copyworks Dbq!

I visited the copy center in Dubuque recently and had a frustrating experience. The employee working didn’t have a name tag, which made it difficult to identify them, but their attitude was dismissive and unhelpful. When I asked for assistance, I was met with clear annoyance instead of basic customer service. It felt like my presence was an inconvenience. A little courtesy and professionalism go a long way—especially in a service-based business. I hope management addresses this and improves both accountability and the customer experience moving forward.

Disappointed in their customer service and their charges for things. I submitted an online order and specifically said that I would cut it myself. When I paid my bill, I noticed there was a six dollar charge for cutting the paper. When I showed them the email and that I should not have been charged for it, the lady just said to me “Looks like someone can’t read”. No offer for a refund. This isn’t the first time we have been charged for random things or have been dissatisfied with our prints. I will be taking business elsewhere from now on.

If Copyworks ever wonders why they’re going to be out of business soon it might be due to the following: 1. Poor print quality 2. Customer service (which includes making sure print quality is exceptional) 3. Not supplying mailing materials 4. Not doing the requested job (cutting down the paper to 8X10, as requested) Good luck!

I loved working with copyworks for my last two projects. They were fast, efficient, and very responsive. Kaci, the graphics designer was easy to work with and made me some beautiful posters. And when I called about getting some business cards made them had them done within 2 hours. I really appreciate the word they did for my business

This is my go to shop, they are so kind, my orders are always done fast without errors and the lady that works there knows my sight problem and she enlarges for me where needed. Staff has NEVER been cranky to me, ever. I recommend them to everyone. Jo